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Privacy Policy

Privacy Policy

Effective Date: September 2024

At Refresh Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you engage with our services to improve your financial standing and restore access to essential financial tools.

1. Information We Collect

We collect personal information to provide you with our services. This may include:

  • Personal Identifiable Information (PII):
    Full name, address, phone number, email, Social Security Number (SSN), date of birth.

  • Financial Information:
    Bank statements, account balances, payment histories, and other related financial data.

  • Communication Information:
    Emails, phone calls, and other messages exchanged between you and Refresh Solutions.

2. How We Use Your Information

We use your information to:

  • Analyze your financial records for inaccuracies or negative marks that may be affecting your financial opportunities.

  • Dispute inaccurate, outdated, or unverifiable information on your behalf.

  • Provide you with regular updates on the progress of resolving financial discrepancies.

  • Respond to inquiries about your account and services.

  • Improve our website and offerings based on your feedback.

3. How We Protect Your Information

We prioritize the security of your personal data by:

  • Storing and encrypting your data securely.

  • Restricting access to personal information to authorized personnel only.

  • Conducting regular security checks and audits of our systems.

4. Information Sharing and Disclosure

Your personal information will not be sold or traded to third parties. However, we may share it in the following instances:

  • Legal Requirements: When required by law or government regulations.

  • Service Providers: To third-party vendors assisting with the services we provide (e.g., financial institutions, legal advisors), all under strict confidentiality agreements.

  • With Your Consent: When sharing is necessary for services or financial products you request.

5. Your Choices and Rights

You have the right to:

  • Access: Request a copy of the personal data we store about you.

  • Correction: Request the correction of any inaccurate or outdated information.

  • Deletion: Request deletion of your personal data (subject to legal requirements).

  • Withdraw Consent: You can withdraw consent to the use of your information at any time, although this may limit our ability to continue providing services.

6. Data Retention

We retain your personal data only as long as necessary to provide services and comply with legal obligations. Once our relationship ends, your personal data will either be securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your experience and track visitor traffic. You may disable cookies through your browser settings, though this may affect some functionality.

8. Third-Party Links

Our website may include links to third-party sites. Please note, we are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party services before sharing your personal information.

9. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect updates in our practices or regulatory requirements. We will notify you by posting the updated policy on our website.

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